Frequently Asked Questions
Everything you need to know about your O'Neill gear and orders.
How do I determine the right size for a wetsuit?
Wetsuits should fit like a second skin—tight but not restrictive. We recommend using our detailed size chart and measuring your chest, waist, and height. If you are between sizes, we generally suggest sizing up for comfort.
What is your return policy for performance apparel?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that for hygiene reasons, swimwear and undergarments must have the protective liner intact.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your surf or snow gear for an upcoming trip.
Does O'Neill offer a warranty on technical products?
Yes, we provide a limited warranty on wetsuits and UV protection products. This covers stitching and materials for up to one year from the date of purchase, excluding normal wear and tear or misuse.
How should I care for my wetsuit to make it last longer?
Always rinse your wetsuit with fresh water after every session, especially after exposure to salt water. Hang it to dry in the shade on a wide-shouldered hanger; never leave it in direct sunlight or use a tumble dryer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' services like Afterpay and Klarna for flexible installments.