Returns & Exchanges
We want you to be fully satisfied with your O'Neill gear, which is why we offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are simple and convenient to ensure you get back to the water or the slopes as quickly as possible.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Select your reason for return and download the prepaid shipping label provided, then securely package your items in their original box if possible.
Ship It Back
Affix the prepaid label to the outside of your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse receives and inspects your gear, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing